A lot of my daily work time is spent answering support emails. Usually, people ask questions that fall into a few general categories and these are quickly dealt with. Once in a while, they have a genuine bug to report or encounter a snag we haven't seen before. All of which are ok.
Once in a while though, you get dumbasses.
We have a very comprehensive user manual for all the projects we work on. It takes a lot of time to make sure it's up to date and complete. It is. Sadly, the dumbasses never seem to use it.
I have just spent the last 15 minutes politely answering questions sent by email when all I want to do is send a one liner that would simply state “clearly, you haven't read the fucking manual”.
One day, I will.