Anybody who works in a service industry will tell you that clients and users are generally the dumbest people on the face of the planet.
I love my job, but there is one aspect I hate having to deal with and that's having to answer support emails. Generally, they boil down to “I have a problem and I'm too lazy to try and fix it – do it for me because it's your job”. Well, you know what? Dealing with your stupidity is not my job.
I don't mind helping you and telling you what you need to do to get the problem solved, but I'm not going to spend hours at a go to do your job for you. I have my own problems to solve for the job I'm being paid to do.
Also, to those who send emails telling me “I need this feature for the hugely important project I'm working on (that only you and your labmates will be using) and I need it now! Now! NOW!!!!!! So do it!”. Please send those emails to the request tracker. Or better yet, stick them up your ass.
Thank you,
The Management.