Fuming. We ordered 300chf worth of food from Toriko – a Japanese restaurant we normally really like. We’ve eaten there many times in the past, and always enjoyed it.
Except this time, it took 2h for the food to be delivered. We ordered at 1740. Order was ready for delivery at 1845. Arrived 1935. Delivery guy got lost and couldn’t find the place, even though everyone else can. Then bitched at us with a what-do-you-want-me-to-do attitude.
This was Katy’s birthday dinner. Hot food was cold. Tempura was inedible. Portions that were normally generous were half-sized. Grilled eel was missing sauce. Took 30m to reach a human being on the phone.
Then was only offered 10% refund tonight – or 50% off next order. Given our experience tonight, the next order will be at half-past never on the night of the go-fuck-yourself.
For that price and that length of time, I could have made it myself and enjoyed it significantly more.
So, Google, remove stars from toriko. It’s overpriced, can do good food, but service is shit.