Katy and I went to dinner Friday night, something that we rarely have the chance to do. Katy was really looking forward to it, but in the end, we were disappointed. I wrote this email to the restaurant to share our feelings and thoughts. I’d be curious, Internet collective, to hear your thoughts on it.
My wife has just recently come out of a lengthy hospital stay at the CHUV and tonight was supposed to be our belated anniversary dinner. Tonight was our third time going to [RESTAURANT] and we were eagerly anticipating our night out.
We both had the menu de la mer. The food was up to its usual brilliant standard, save for some unexpected hard, inedible bits in the potatoes with lardons. However, we must regrettably say that the service was not on par with the usual level of excellence that we have experienced in the past.
My wife and I were at a table completely at the back of the dining room and spent an unacceptably long amount of time with empty water and wine glasses when tables around us did not seem to have this problem. We had to keep asking for more, where the last visits had a completely flawless and unobtrusive service.
The last times we left the restaurant happily tipsy, this time we were rather sober, and somber. The first time we ate at [RESTAURANT] , we wrote to praise the food and service. Given the circumstances surrounding our evening, even though the food was delicious and the staff were knowledgeable and helpful, the overall service left us rather disappointed.
We will certainly come again, and want this message to be taken in that spirit. We know the level of food and service you are capable of, but regrettably tonight you did not live up to your previous standards.
