Tag: work

Last week, the IT department switched our corporate Adobe Creative Cloud logins over to Active Directory (AD) Single Sign On (SSO). This is managed by an AD group, containing close to 4000 employees worldwide. During the switchover, one account seemed to develop a problem. The IT department opened a service ticket and in a move they’re probably regretting now, added the AD group email alias to the ticket. Every action on the ticket sends an email to 4000 people.

One person had the bright idea to reply-all asking to be removed from the email thread.

Then all hell broke loose.

People started replying-all with “me too” emails, asking to be removed from the list. (As a side note, being removed from the AD group will also immediately remove your access to the Adobe cloud, as you would no longer be in the authorized users list, so no one from IT is going to do this)

Then other people started replying-all, telling people to stop spamming the list with reply-all emails.

This would ebb and flow, until someone saw their mailbox full of spam and send an angry email about it (replying-all), which would kickstart the process all over again.

Then someone created a 2nd mail thread (consciously adding the AD group in CC) to complain about all the spam. This now meant that people were replying-all, complaining about 2 different mail threads and asking to be removed from the distribution list. Some people started commenting on the hilarity of all of this, again, generating more spam and adding more fuel to the fire. Others were writing about how to create automated filtering rules in Outlook.

Then things really got meta, when one person spammed the list with all of the emails that had been sent, as attachments. Remember, this is an email with several dozen attachments, going to 4000 people. I was openly weeping at the absurdity of all of this. It was beautiful.

That poor exchange server.

Now I am sad. It seems that saner minds have prevailed, and the emails have stopped. At last count, there were close to 100 emails send in this little saga. Zone AMS has just started working and AOA is going to sleep, so maybe there will be more fun tomorrow morning. We can only hope….