Over the weekend, I ordered flowers to be delivered to Katy this morning, before she left for Manchester to wish her luck on her interview and as a little pick-me-up cause she's going to have a busy week. A half-dozen long stemmed white roses. So, this morning, as I'm talking to her on the phone (I wanted to make sure she got them – or knew of them – before she left), the delivery man arrives and gives them to her. She loved them, which made my day.
I ask her to describe them to me, cause I knew what I'd ordered, but not exactly how they'd be presented. First thing she says is that they're a lovely deep red.
Red.
Gaaaaaah!
They screwed up the order. I sent them an email this morning (and won't worry sweetie, I remained polite) thanking them for their prompt delivery, but it would have been better if the correct flowers had been sent.
As I got in to work, I had this waiting for me in my mailbox:
Firstly apologies for our mistake. I have just spoken to our florist who cannot apologies enough for the error. We will however as a goodwill gesture, send another six white roses tomorrow with our apologies. I hope you find this satisfactory.
Again sorry.
Happy Christmas
Kind Regards
Jill O'Brien
Customer Services
Flowers Direct
So, no harm no foul, and she's going to have another half-dozen flowers waiting for her when she gets back :) Even with the boo-boo, I'm going to buy my flowers from them in the future, just because of this email.
wow, that's some awesome customer service!
(http://livejournal.com/users/ashre79)
ya, that's why they're going to have my repeat customership :)
(http://livejournal.com/users/talisker)
That kind of customer service absolutely earns and deserves repeat business.
(http://livejournal.com/users/ultimategirl)