I just cancelled a credit card. We’re consolidating our card debt into one card with a very low lifetime balance transfer interest rate and one card that will be used regularly, so we had one that was now surplus to requirement and we decided to cancel it (as a side note, it can be a negative factor on your credit report to have lots of unused available credit, esp cards)
I phoned up the bank to have the card transferred and was immediately transferred to their “we will do anything to keep you” department. They offered schpiel after schpiel to try and keep us as customers, but the fact is that their offers aren’t all that good and we have better incentives with the other cards we have. When I told the lady on the phone this, her tone of voice went from bubbly to completely resigned while she read the goodbye statement. That level of resignation in her voice made me wonder if they’re somehow punished for every customer that they can’t keep hooked.
Boss: He left?
Underling: yes *whimper”
Boss: TO THE RACK WITH YOU!!!!!!!!!!